Privacy Policy

Account information: name, email address, phone number, password (stored hashed, never in plain text), and a profile photo if you choose to upload one — either by taking a new photo with your device's camera or selecting an existing one from your photo library.

Booking & payment information: turf/venue bookings, slot times, split-payment details, and transaction records. Payments are processed by Razorpay — we do not store your card or UPI credentials.

Location: with your permission, we use your device's approximate or precise location to show you sports venues near you. You can deny or revoke this at any time in your device settings.

Device & usage data: app version, device type, crash logs, and push-notification tokens, used to keep the app reliable and to notify you about your bookings.

Sign-in data: if you use "Sign in with Google", we receive your name, email, and profile photo from Google to create your account.

We use your information to create and manage your account, process bookings and payments, send booking confirmations and reminders, show you nearby venues, respond to support requests, and improve the platform. We do not sell your personal data.

We share data only with the service providers needed to run FirstBookit:

• Razorpay — payment processing for bookings and split payments.
• Google — Google Sign-In authentication and push notifications (Firebase Cloud Messaging).
• Turf/venue owners — your name and booking details, so they can honour your reservation.
• Cloud hosting and image-storage providers used to run the app and store uploaded photos.

We retain account data while your account is active. Booking and payment records are retained for as long as required by Indian tax and financial regulations, even after you delete your account, because they document completed transactions. When you delete your account, we remove or anonymize your personal identifiers (name, email, phone, photo) and your account can no longer be signed into.

You can review and edit your profile information at any time from within the app. To delete your account and personal data:

• In the app: open your Profile, tap Delete Account, and confirm. This is processed immediately.
• Without the app: email support@firstbookit.in from your registered email address with the subject "Delete my account", and we will delete it within 7 days.

As noted above, transaction records tied to completed bookings may be retained in anonymized form for legal and accounting purposes after deletion.

The FirstBookit website uses essential cookies/local storage to keep you signed in and remember preferences. We do not use third-party advertising cookies.

FirstBookit is not directed at children under 13, and we do not knowingly collect data from them.

We use industry-standard measures — encrypted connections (HTTPS), hashed passwords, and access controls — to protect your data. No system is 100% secure, but we work to keep your information safe.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

Questions about this policy or your data? Reach us at support@firstbookit.in or +91 98796 39930.